Frequently Ask Questions
What qualifies as a maintenance emergency?
An emergency is any issue that poses a danger to health, safety, or may cause significant property damage if not addressed immediately. If you’re ever unsure, report the issue and our team will assess the urgency.
Examples of emergencies:
Emergency maintenance is addressed as quickly as possible—typically within 2–4 hours depending on severity and vendor availability.
What is considered non-emergency maintenance?
Non-emergencies are important but do not require an immediate response and can wait for regular business hours.
Examples of non-emergencies:
• Leaky faucet or slow drain
• Running toilet
• Broken appliance
• Interior door issues
• Cosmetic damage
• Pest issues (unless extreme or health-related)
• Noisy AC or heater that’s still working
• Lightbulb replacements (tenant responsibility unless otherwise noted in lease)
Non-emergency maintenance is typically addressed within 1–3 business days, depending on vendor availability.
How do I report maintenance issues?
For emergencies (after hours): Call our 24/7 emergency line at [Insert emergency number] and follow the prompts.
For non-emergencies: Submit a maintenance request through the Tenant Portal Or email us at maintenance@initpm.com
What should I do while I wait for service?
• If safe, turn off water valves or electricity near the affected area.
• Take photos or videos to document the issue.
• Clear the area if access is needed (e.g., move furniture or pets).
What if I’m not sure whether it’s an emergency?
If you’re unsure, report the issue anyway. Our team will triage the request and follow up with the appropriate response.
